Privacy Policy
This Privacy Policy explains how Fit & Flair processes personal data when you use the website or contact us about tailoring, clothing alterations, garment remodelling, or upcycling services.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain uses. You may also raise concerns about how your data is handled and ask for clarification about the categories of data we process.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to verify your identity and to understand the request. If a request cannot be fully granted, we will explain the main reason where the law requires us to do so.
Project records, communication history, and billing information are retained for the period needed to manage the service, handle follow-up, and meet accounting or legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is still necessary.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how personal data is handled, we will take reasonable steps to draw attention to the update through the website or another suitable channel.
How We Use Data
We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve site performance.
Service Providers
Where we use external partners, they may process data on our instructions and under appropriate confidentiality and security obligations. This may include technical support, payment-related services, and communication tools used to manage inquiries, appointments, and project administration.
Legal and Operational Sharing
We may share personal data with public authorities when required by law, with professional advisers where needed for compliance or dispute handling, and with service providers that support website hosting, communications, payment processing, or record management. Any disclosure is limited to what is necessary for the relevant purpose.
GDPR Basis
We process personal data under one or more lawful bases, depending on the context, including performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. The data used for tailoring, remodelling, upcycling, booking, and communication is limited to what is reasonably needed for those purposes.
GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive data portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing. We may need to retain some information where required by law or where it is necessary to complete a service or resolve a dispute.
Contact Information
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Data We Collect
We may collect identification and contact details, project and appointment information, garment and material details shared for assessment, communication records, billing and payment-related information, and technical data such as device, browser, and usage information. Where relevant, we also process information needed to manage fitting appointments, quotes, approvals, collection, and follow-up on alterations or remodelling work.
How We Collect Data
We receive data when you submit an inquiry, book an appointment, request a quote, approve a concept, communicate with us, or collect a finished item. We may also obtain limited technical data automatically through the website and, where applicable, payment or messaging service providers involved in the transaction.
Types of Cookies
Necessary cookies support basic site operation and security. Functional cookies help remember choices and improve form handling. Analytical cookies, if used, help us understand how the website is accessed and used so that we can maintain and improve it. Cookie use is limited to standard website purposes and does not include unnecessary tracking.
Cookie Controls
You may block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where the website offers preference controls, those settings should be used to manage non-essential cookies. Browser-based controls do not remove information already collected.